Support Policy Page

Support Policy – TwistInTreat

• At TwistInTreat, we are committed to providing reliable and timely customer support for both B2B and B2C customers.

1. Support Channels

You can reach us via:

• Email : cutomercare.twistintreat@gmail.com
• Phone : 8779467411
• Website contact form
• WhatsApp : 8779467411

2. Support Hours

• Monday to Saturday: 11:00 AM – 6:00 PM
• (Sundays and public holidays excluded)

3. Order Assistance

• We provide support for:
• Order placement issues
• Order status and tracking
• Bulk and corporate orders
• Product availability inquiries

4. Delivery Issues

• If your order is delayed, damaged, or incorrect, please notify us within an hour of delivery with supporting real time photos if applicable.

5. Refunds & Replacements

• Perishable food items are generally non-returnable
• Refunds or replacements are evaluated on a case-by-case basis
• Approved refunds will be processed within 7–10 business days

6. B2B Support

• Dedicated assistance is provided for:
• Bulk pricing
• Custom orders
• Recurring supply contracts